Jillitaka Privacy Policy — how your data is collected and kept secure

1What Data Do We Collect?

Jillitaka only collects information that is necessary to operate the platform properly, keep your account secure, and meet legal obligations. We never ask for data we don't need.

Beyond the information you provide at registration, certain data is also collected automatically while you use Jillitaka — such as which pages you visit, how long you spend on them, and which buttons you click. This is used solely to improve your experience on the platform.

2How is your information used?

Jillitaka uses collected data only for specific, defined purposes. No information is ever used beyond those purposes.

• Account Management: For creating your account, verifying logins, recovering your password, and managing account settings.
• Transaction processing: To process deposit and withdrawal requests quickly and accurately.
• Security Assurance: To detect suspicious logins, fraudulent betting, or money laundering activity.
• Customer Support: Your account history may be reviewed in order to properly address your complaints or queries.
• Legal Obligation: To meet regulatory requirements, including compliance with AML (Anti-Money Laundering) regulations.
• Personalized Experience: Your preferred games and betting patterns are analyzed to show you relevant offers and events.
• Platform improvement: Aggregate usage data is analyzed to understand which features are most used and where issues may arise.

3Where and How Is Your Data Stored?

Jillitaka stores your data on secure, internationally compliant servers. The following security measures are in place to protect stored data:

• TLS/SSL Encryption: All data travels through encrypted channels when communicating with our servers. No third party can intercept or view your data in transit.
• Encrypted Database: Passwords and sensitive information are stored as hashes in the database — the original values are never visible.
• Firewall & Access Control: Only authorized personnel can access our servers, and only when required for their work.
• Regular Security Audits: Independent security experts regularly audit Jillitaka's systems.
• Backup Systems: Data is stored across multiple backup servers to protect against loss.

4Is your information shared with anyone?

Jillitaka never sells your personal information to third parties. However, there are a few limited situations where sharing data is necessary:

• Payment Processing: Only the minimum information required to process transactions via bKash, Nagad, or bank transfer is shared with the relevant payment gateway.
• Legal Obligation: We may be required to disclose data in response to valid government or court orders — in such cases, we provide only what is legally required, nothing more.
• Fraud prevention: Limited data may be shared with licensed fraud detection agencies that operate within the online betting industry.
• Technology Service Provider: Minimum necessary data is shared with trusted technology partners for hosting, cloud storage, or analytics services. They are bound by the same privacy agreements.

If Jillitaka's business ownership changes for any reason — such as a merger or acquisition — this Privacy Policy will remain binding on the new owner, and members will be notified in advance.

5Cookies & Tracking Technologies

Jillitaka uses cookies on its website and app. Cookies are small files stored in your browser that help recognize you on future visits.

• Essential Cookies: Used to maintain login sessions, store security tokens, and remember language preferences. Disabling these may cause parts of the site to stop working correctly.
• Functional Cookies: Remembers your preferences, betting habits, and page settings.
• Analytics Cookies: Used to understand which pages are visited most and where users encounter issues. No personally identifiable information is involved.

You can disable cookies through your browser settings, though doing so may affect certain features on Jillitaka. The mobile app uses local storage instead of cookies, which is protected in the same way.

6Your Privacy Rights

Jillitaka believes that collecting your data does not give us unlimited control over it. You have fundamental rights over your personal information, and we fully respect them.

• Right to Access: You may request to view any personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information we hold.
• Right to Erasure: Under certain conditions, you may request that your data be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You have the right to object to your data being used for specific purposes.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Opt Out of Marketing: To opt out of promotional emails or SMS, contact support or update your account settings.

To exercise any of these rights, contact us via support chat or at privacy@jillitaka.best. We will respond within 30 days of receiving your request. Identity verification may be required to ensure your data is not accessed by anyone else.

7Protection of Minors' Privacy

Jillitaka strictly does not provide services to anyone under the age of 18. We do not knowingly collect or store any personal data from minors.

• Date of birth is verified at the time of registration.
• If there is any doubt, a national ID may be requested to verify age.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.
• If a parent or guardian suspects their child is using Jillitaka, please contact our support team immediately.

8How Long Is Your Data Retained?

Jillitaka does not retain your data longer than necessary. Retention periods depend on the type of data and any applicable legal requirements.

Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified. Where legally required, deletion before the specified period may not be possible.

9About Changes to the Privacy Policy

Jillitaka may update this Privacy Policy at any time. We are committed to notifying members whenever changes are made.

• For minor changes, a notice will be posted on the site and the date at the top of the page will be updated.
• For major changes, you will be notified via SMS to your registered mobile number or by email.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

If you do not agree to the updated policy, you may request account closure — make sure to complete any pending withdrawals beforehand. The latest version of this policy is always available on this page.

10Privacy Contact

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to Jillitaka's privacy team.

• Live Chat Support: Available 24/7 in Bangla — the fastest way to get a response.
• Email: privacy@jillitaka.best — dedicated exclusively to privacy-related requests.
• General Support: support@jillitaka.best — for general inquiries.

When submitting a request, please include your account number or registered mobile number to help us identify you quickly. We aim to provide an initial response within 3 business days of receiving your request and a full resolution within 30 days.